Dynamic global facilities and business development professional with 15+ years of effective leadership and high customer satisfaction results by optimizing enterprise facilities management and customer service while minimizing costs. Strategic thinker with record of devising innovative operations / site development plans and efficiently lead large projects and organizations. Proactive team leader with proven ability to deliver a high level of customer service and build a value proposition. This value proposition delivery includes sound financial performance, operational excellence, cost savings, and exceeding customer expectations. Extensive experience in managing multiple site, multiple state/country portfolio's with remote staffing assigned to their respective geographies in 7 different industries.

Achievement Highlights:

• Delivered an overall cost savings of 14.5 % on a $40 million budget through identified cost savings initiatives and maintained the same level of service delivery through rebidding and negotiating favorable modifications to service and vendor contracts, by deploying a region-based staffing plan, and by efficiently implementing energy projects.
• Increased account revenue and client benefits by initiating a strategic planning function; generated and implemented plans for the acquisition and development of the 52 acre property (hotel, energy trading center, retail space, and a lead platinum building), the parcel's energy management solution, and the provision of facilities management.
• Substantially reduced $50M in lease obligations by negotiating modifications / buyouts.

Organizational Development · Strategic Planning · Operations ·New Business Development
Customer Relationship Management (CRM) · Project Management · Process Improvements
Cost Control · Facilities Management · Negotiation · Policies & Procedures · Maintenance
Team Leadership · M&A · Real Estate Development · Health / Safety · Client Relations

PROFESSIONAL EXPERIENCE

CB RICHARD ELLIS / TRAMMELL CROW COMPANY, Austin, Texas " 2005 to Dec 2008
Global facilities / property management, development, and brokerage firm. $8B in annual revenues.

Regional Director, Facilities Management (2007 to Dec 2008)
Oversaw operations for the Siemens account, a $40M annual budget, and 7 senior managers with 67 indirect reports. Directed facilities management for 12M sq ft distributed across the US at 150 sites in business categories including manufacturing / industrial, IT, and commercial / high rise office buildings.

• Implemented strategies to maximize revenues / margins, cost control, quality, and exceeded customer expectations.
• Cultivated relationships with customers, including analysis of customer needs, development of responsive solutions, and capitalized on opportunities to increase strength of relationships.
• Prepared monthly and annual budget /variance forecasts and variance reports.
• Collaborated with senior management to develop new strategies and service delivery models in the management of facilities, projects, and transactions.
• Surpassed objective for work management (primarily maintenance) by 5%.
• Achieved a 1% favorable variance on a $40 million operating budget
• Minimized long-term losses for company clients by spearheading disaster recovery initiatives and enabling facility shutdowns in Galveston area within 1 week after Hurricane Ike.

Senior Facilities Site Manager/ Deputy Alliance Director (2005 to 2007)
Directed facility operations for British Petroleum's (BP) Americas HQ and 6 senior managers with 150+ indirect reports. Managed an operating budget of $45 million and a capital budget of $350 million.

Oversaw 4 high rise buildings with 8,000 BP staff, a large data center, and led the development of a 52 acre property in the energy corridor in Houston Texas.

• Built a strong relationship with the client to ensure satisfaction and prompt resolution of issues.
• Spearheaded effective programs for health / safety, security, maintenance, cafeterias, site development, and parking.
• Played key business development role.
• Maximized value for the company and BP by achieving 102% and 107% of annual key performance indicator (KPI) objectives while maintaining a zero rate of major safety issues.
• Minimized losses / downtime while preventing safety incidents after Hurricane Rita by managing disaster recovery; enabled safe closures, assessed damages, and expedited re-opening.

VIGNETTE, Austin, Texas " 2000 to 2004
International content management software solutions / development firm.

Senior Real Estate and Facilities Operations Manager
Managed operations for 80 leased properties and corresponding facilities staff in 22 countries. Oversaw mission-critical development projects and the implementation of a cutting-edge global data management solution featuring 100% availability. Facilitated 9 acquisition integrations as key member of M&A.

" Delivered corporate high-rise HQ $1 million under budget through effective project management.
" Accommodated expansion and downsizing through optimal oversight of portfolio / resources.
" Earned CEO Leadership Award and CFO award for strategic planning excellence (HQ project).

DELL COMPUTER CORPORATION, Austin, Texas " 1997 to 2000
Global leader in manufacture / distribution of computer hardware. Multibillion-dollar annual revenues.

Facility Maintenance and Engineering Manager
Oversaw operations, 40 manufacturing and office / critical data facilities at 3 campuses, and ~ 45 employees (with additional indirect reports). Spearheaded the creation of processes for new, cutting-edge factory.

" Successfully managed expansion from 1.6M to 6M sq ft of mixed-use space over 3 years.
" Leveraged value engineering to maximize facility compliance with customer / budget needs.

SULZER ORTHOPEDICS, Austin, Texas " 1992 to 1997
Facility Engineering Supervisor. Project leader for new manufacturing facility; Managed operations.