IFMA Austin News
October 1998 abridged
Jayne Mortensen

The Swiss Army Knife of Corporate Life


By Jayne Mortensen
Recently, I received a Swiss Army knife as a gift.  As I sat down opening each blade or device, I kept associating my new knife with what all FM’s do each day.   Eureka! I thought, FM’s are the Swiss Army knives of corporate life.   We are the Scissors, cork screw, toothpick even the magnifying glass.   And we fit on each employees key chain, convenient and always accessible.   Does any of this start to fit or sound familiar. Work with me....scissors (make this department smaller, reshape or modify this copy center), cork screw (uncork this event for the holidays and all those spontaneous unplanned celebrations), toothpick (pick away at those unsightly, however human aspects of our facilities appear more attractive...hooray for personal hygiene) and even a magnifying glass (for all those minute details that no one else sees...or more importantly for all details the picky neat freaks never miss).

I have heard and seen over the years, FM’s compared to jugglers….very funny and appropriate, but the survival tool of the next century...the Swiss Army knife seems to fit perfectly.   Some Swiss Army knives are bigger with more bells and whistles, but the MacGuyver in us all knows the basics of survival.   Never say no, give everything a Boy Scout try and smile even in the face of adversity.   Hey all you CEO’s If you don’t have a number of Swiss Army knives laying around the office, they make great Christmas gifts for your employees!

From the Presidents Pen



How do you like your information? Black, no sugar...like the conventional print (newsletter) form? Or with cream & sugar, lots of it, like our new IFMA-Austin WebPage? Miscommunication is easy, effective-on target communication is hard work.   Not to mention, it comes at a price.   As a non-profit organization we are always looking for ways to communicate more effectively and save money.   It’s important for our association to know how you get your IFMA information so we can make informed planning and budgeting decisions.   For instance, do you truly read the newsletter or stack it in a pile or drawer...for it to resurface (maybe)? Our newsletter has improved considerably over the last twelve months and our web-page is a true grass roots invention of this 1998 executive committee initiative.   For all of us the contribute to each, I hope you value them, or if not….respectfully tell us so.   This is your association, therefore both of these communication devices are yours to benefit from.
Can we talk? ….let me know.   Joe

Best Practices Seminar Review


By J.R. Howard
So much information, so little time!

Many of us have information overload.   We can be task-saturated which leaves little opportunity for education, so that we can work smarter.   IFMA’s “Best Practices” seminar was one of those can’t miss educational opportunities.   Here are just a few of the ideas that I obtained from these discussions.
An outstanding panel hosted session one on strategic planning.   I was very disappointed when they said it would take 2.5 years to design, approve, construct and occupy a new building when my lease only has 10 months left.   The key is to get your site plan approved before you buy the land.
The next session on project management was by Allen Schwanke of J.C.Evans Construction.   I was very impressed by his productivity and control methods.   One point that I have not done myself is to maintain a measurement system.   If you don’t measure your productivity, you will not be productive.
Session three was on out-sourcing and partnering.   Everyone should investigate out-sourcing if for no other reason than to benchmark your internal operations.   It can provide for short-term needs while you gain expertise.   It can save overhead costs, decrease space and equipment needs and reduce your liability.   Partnering is one of those new activities that can pay big dividends if you work at it.
Ricky Ramos moderated managing your maintenance budget.   Besides covering life cycle costs, one of the more interested topics was capital versus expenses.   The source of money is always a key concern.   Replacing that unit rather than repairing it was discussed.   Some of the benefits of a capital project were improved warrantees, more efficient equipment and the protection of your operating budget.
Although I practice crisis management all the time, the fifth seminar was on managing crises.   They key concept is to be prepared.   A really simple plan can eliminate embarrassment and reduce cost and time.   You should have a spokesman who can put the best spin on a bad situation and identify and use resources that you might need.   Some companies practice with the fire department.   Fritz Sackett’s ideas and handout alone were worth the price of the meeting.
If you did not attend, I think you missed a great opportunity to learn some very practical facility information.   If you did, I hope you will apply it to your operation.   I encourage the chapter to continue to offer educational afternoons
Thanks so much to Earnie Leake, without his dedication we would have not realized this offering to members.   Allen Schwanke (J.C. Evans) , Ricky Ramos (Dell Computer) and Ed Garcia (CONDEA-Visita) deserve a hearty Ata-boy for giving their time and expertise! And as always to Jack Drummond for being the behind the scenes strength we depend on every day of every month! What a team effort!

J.R. Howard is FM at Commemorative Brands and IFMA-Austin Web-master.


Our Thanks To all the Best Practices Seminar Sponsors:
Lees Carpet Biff Beale
Accent Food Services Marty Blank
Rockford Business Interiors D.L. Stone
American Light Jeff Aarvig
YPS Facility Services Tommy Baker
Armstrong Moving & Storage Charles Wolchansky
Trane Company Rick Packham
JMP Enterprises Patty May

Ready ... Set .... Rake !


"O' suns and skies and clouds of June, And flowers of June together, Ye cannot rival for one hour October's bright blue weather."
Helen Hunt Jackson, October’s Bright Blue Weather

Personal Growth


a series of non-facilities management skills that make better FM's

Influencing Others

(Part Three of a Four Part Series)

There really is no right or wrong when influencing people.   Personality, style, situation, severity among numerous other variables can determine effectiveness.   Honesty and open communication are good tips however.   See if you can identify your style in the following ways to influence others:

Raw emotion: blow your top , make them cringe.
Rational persuasion: present the facts and logic.
Manipulation: pretend to involve them.
Mental torture: pester until they give in.
Inspiration: dramatize everything.
Personal appeal : draw on their loyalty or friendship.
Ingratiation: flatter them, pay them complements, butter them up.
Exchange: do something for them in return, bribe them.
Pressure: get tough, demand action, use threats, coerce them.
Legitimacy:, claim your rights, use your authority, cite the rules.
Coalitions: gang up on them, get your pals on your side, use politics
Packaging: get liberal with the truth, exaggerate the upside.
Sulk: pretend to be hurt or offended until you get sympathy.
Withdraw favors: ignore them, cut them off, until they crack.

Consider the IFMA Austin News when putting together you FALL advertising plan


A few Austin FM's have found new homes!
Bobby ModdrellCSC
Jack SauerMaxServe
Earnie LeakeIndependent Consultant
Hal HeemstraSan Marcos Treatment Center

Congratulations... & Good Luck!

Golfsmith Tour


October Is An Afternoon Program
Manufacturers of golf products from all over the world tell us that Golfsmith’s unique 190,000 square foot facility is the most beautiful in the golf industry! This facility includes a fully automated 100,000 square foot shipping and warehousing operation featuring state of the art catalog mail order processes.   Electronic scanning and conveying systems are just a few items that allow Golfsmith to ship more than 8,000 orders per day...most within 24 hours of receipt.   “Getting the product to our customers quickly and efficiently is one of the most important things we do, and is just another facet of Golfsmith’s unparalleled customer service” says, Curt Young, Vice President of Operations. Golfsmith’s 40-acre headquarters, which now includes administration offices, shipping, receiving and manufacturing buildings and a 30,000 square foot superstore.   In addition you will find the Golfsmith Practice and Learning Center which features a 90 station driving range, sand traps, a chipping area and a 5, 000 square foot putting green. Golfsmith is looking forward to hosting the IFMA-Austin tour...won’t you join us!

Date: Thurs. Oct. 8th
Registration: 3:45 pm
Tour: 4:00 thru 4:45 pm
Where? 11000 North IH-35 (just south of Braker)
Cost: $5.00 Members
$10.00 Non-Member
Meeting: Immediately after the tour-Golfsmith conference room.

Please R.S.V.P.!!!!
By Tuesday Oct. 6th. Use quick fax on back of newsletter or call Patty May @ 380-0444. THANKS!

Member Spotlight


-Ed Garcia
Facilities Manager
CONDEA Vista

Hey IFMA-Austin, get to know Ed Garcia current Vice President of your chapter and most importantly President Elect for 1999! Ed joined IFMA as a professional member in 1993 after joining CONDEA Vista as facility manager in 1992. CONDEA Vista is a chemical research & development company, where Ed is responsible for all facets of facility operations, maintenance and engineering.   A little known fact is Ed’s role in the U.S. Air Force Reserve.   He is a civil engineering officer, having recently traveled to Kuwait, Europe and Latin America where he assists in design and humanitarian care projects.
When asked about IFMA he is quick to point out the professional and educational programs as well as a real source of friendship and networking.   Ed’s vision for 1999 is to encourage professional members to become active and make IFMA- Austin a participatory association that everyone can call there own!
Welcome New Members
Kimery PoldrackHolt Rinehurt Winston
Tiffany BenoitCSC
Ray ZnoekBrock Consulting Group