| By Jayne Mortensen |
I have heard and seen over the years, FM’s compared to jugglers….very funny and appropriate, but the survival tool of the next century...the Swiss Army knife seems to fit perfectly. Some Swiss Army knives are bigger with more bells and whistles, but the MacGuyver in us all knows the basics of survival. Never say no, give everything a Boy Scout try and smile even in the face of adversity. Hey all you CEO’s If you don’t have a number of Swiss Army knives laying around the office, they make great Christmas gifts for your employees!
| By J.R. Howard |
Many of us have information overload. We can be task-saturated which leaves little opportunity for education, so that
we can work smarter. IFMA’s “Best Practices” seminar was one of those can’t miss educational opportunities. Here are
just a few of the ideas that I obtained from these discussions.
An outstanding panel hosted session one on strategic planning. I was very disappointed when they said it would take 2.5
years to design, approve, construct and occupy a new building when my lease only has 10 months left. The key is to get
your site plan approved before you buy the land.
The next session on project management was by Allen Schwanke of J.C.Evans Construction. I was very impressed by his
productivity and control methods. One point that I have not done myself is to maintain a measurement system. If you don’t
measure your productivity, you will not be productive.
Session three was on out-sourcing and partnering. Everyone should investigate out-sourcing if for no other reason than
to benchmark your internal operations. It can provide for short-term needs while you gain expertise. It can save overhead
costs, decrease space and equipment needs and reduce your liability. Partnering is one of those new activities that can
pay big dividends if you work at it.
Ricky Ramos moderated managing your maintenance budget. Besides covering life cycle costs, one of the more
interested topics was capital versus expenses. The source of money is always a key concern. Replacing that unit rather
than repairing it was discussed. Some of the benefits of a capital project were improved warrantees, more efficient
equipment and the protection of your operating budget.
Although I practice crisis management all the time, the fifth seminar was on managing crises. They key concept is to be
prepared. A really simple plan can eliminate embarrassment and reduce cost and time. You should have a spokesman
who can put the best spin on a bad situation and identify and use resources that you might need. Some companies
practice with the fire department. Fritz Sackett’s ideas and handout alone were worth the price of the meeting.
If you did not attend, I think you missed a great opportunity to learn some very practical facility information. If you did, I
hope you will apply it to your operation. I encourage the chapter to continue to offer educational afternoons
Thanks so much to Earnie Leake, without his dedication we would have not realized this offering to members. Allen
Schwanke (J.C. Evans) , Ricky Ramos (Dell Computer) and Ed Garcia (CONDEA-Visita) deserve a hearty Ata-boy for
giving their time and expertise! And as always to Jack Drummond for being the behind the scenes strength we depend on
every day of every month! What a team effort!
J.R. Howard is FM at Commemorative Brands and IFMA-Austin Web-master.
| Lees Carpet | Biff Beale |
|---|---|
| Accent Food Services | Marty Blank |
| Rockford Business Interiors | D.L. Stone |
| American Light | Jeff Aarvig |
| YPS Facility Services | Tommy Baker |
| Armstrong Moving & Storage | Charles Wolchansky |
| Trane Company | Rick Packham |
| JMP Enterprises | Patty May |
| a series of non-facilities management skills that make better FM's |
Influencing Others
(Part Three of a Four Part Series)
There really is no right or wrong when influencing people. Personality, style, situation, severity among numerous other variables can determine effectiveness. Honesty and open communication are good tips however. See if you can identify your style in the following ways to influence others:
| Raw emotion: blow your top , make them cringe. |
|---|
| Rational persuasion: present the facts and logic. |
| Manipulation: pretend to involve them. |
| Mental torture: pester until they give in. |
| Inspiration: dramatize everything. |
| Personal appeal : draw on their loyalty or friendship. |
| Ingratiation: flatter them, pay them complements, butter them up. |
| Exchange: do something for them in return, bribe them. |
| Pressure: get tough, demand action, use threats, coerce them. |
| Legitimacy:, claim your rights, use your authority, cite the rules. |
| Coalitions: gang up on them, get your pals on your side, use politics |
| Packaging: get liberal with the truth, exaggerate the upside. |
| Sulk: pretend to be hurt or offended until you get sympathy. |
| Withdraw favors: ignore them, cut them off, until they crack. |
| Bobby Moddrell | CSC |
|---|---|
| Jack Sauer | MaxServe |
| Earnie Leake | Independent Consultant |
| Hal Heemstra | San Marcos Treatment Center |
| October Is An Afternoon Program |
Date: Thurs. Oct. 8th
Registration: 3:45 pm
Tour: 4:00 thru 4:45 pm
Where? 11000 North IH-35 (just south of Braker)
Cost: $5.00 Members
$10.00 Non-Member
Meeting: Immediately after the tour-Golfsmith conference room.
Please R.S.V.P.!!!!
By Tuesday Oct. 6th. Use quick fax on back of newsletter or call Patty May @ 380-0444.
THANKS!
| Kimery Poldrack | Holt Rinehurt Winston |
| Tiffany Benoit | CSC |
| Ray Znoek | Brock Consulting Group |