The Austin IFMA Newsletter
November 2003 Highlights

by Mary Duke


World Workplace provided a great avenue to learn and network with Facilities Managers from all over the US and Canada. It was also nice to see some familiar faces from Austin and meet some 100 of the San Antonio chapter members at the social events as well. Speaking of social events, we even got to see Julie Shaeffer and Ernie Leake at the IFMA Austin Hospitality room. Sharon and Glenda were very welcoming for a first time attendee like me!

There were a host of sessions that we attended collectively. The most interesting and informative was the Keys to Strategic Planning Success. The presentation was very thorough and incorporated some well known movies clips from Chicken Run, Top Gun and Miss Congeniality that provided tasteful humor relevant to the subject. I can't wait to attend next year. Time to start planning now!

Provided by Anita Landwehr


Now is the time to budget for the golf tournament sponsorships or teams. Our tournament is a very worthwhile endeavor. We hope that your company may also want to budget to sponsor one of our meetings. We are planning to have sponsorship meetings quarterly - details to follow. . .

The Board and Golf Committee is still accepting recommendations for golf tournament sponsors. Big Brothers, Big Sisters and the Audubon Society have been recommended thus far. You may contact Charles Dixon, Steve Crisman, Sharon Henson, Glenda Stubbs, Anita Landwehr, or Charles Carpenter with your recommendations.


This years' IFMA golf tournament will be held, Monday, April 12 again at The Hills of Lakeway. We are beginning the work of raising money, selecting a charity to sponsor, soliciting team participation and much more. The 2003 event was a big success and we hope that the 2004 will surpass those successes.

To get things into gear, we are soliciting volunteers to head up committees responsible for the functions required to put this event in motion. Please read the committee positions listed below and respond by return email with your particular category of committee. Charles Dixon and Steve Crisman plan to make these committees as pain free as possible. We both will help on ALL of the committees and promise to NOT have monthly written reports or any such extra work. Contact Charles Dixon at or Steve at

  • SPONSORS Responsible for identifying and securing financial sponsors for assisting with the underwriting of the tournament and its events.
  • TEAMS With assistance from the Publicity Committee secures teams of golfers for participating in the event. This involves telephone and personal contacts with potential player(s), and corporate supporters.

  • PRIZES Decides on various prizes to be awarded to winning teams and special golf skills (Longest Drive, Closest to Pin, etc). Also solicits contributions (financial and in-kind) to provide prize awards and Raffle Prizes.

  • TROPHIES Responsible for securing trophies for winning teams.

  • VOLUNTEERS Organizes, recruits, and directs volunteers for various volunteer assignments before, during and after tournament.

  • PUBLICITY Supports several other committees by providing publicity support for securing sponsors, teams, and overall publicity. Activities may include: website development, press releases, email announcements, etc.

  • SIGNS Supports the tournament by identifying needed signage to recognize sponsors, provide information to golfers, and general publicity of event. Works closely with other committees.

  • GOODIE BAGS Responsible for the recruitment of golf and business related items that will be provided to golfers participating in the Tournament. The items are stuffed in bags before the event.

Golf Trivia:

Who was the untamable 20th century Texas woman who gained international acclaim for her accomplishments, bucked all tradition, tested folks' patience, was not considered a beauty by society's standards, died entirely too young, and is honored in and East Texas museum?
 (Answer at the end of this newsletter)

Reminder!!! Directory Updates Coming Soon! Don't Snooze & Lose! 

It's time to update the IFMA Directory. The directory is an important tool for the use of members only. Of course, since the last publication in 2002, some of you have changed jobs, gotten new e-mail addresses, new phone information, cell phone information, etc.

The directory will be distributed at the beginning of the year, and you might want to purchase an ad. Be sure your information is correct at IFMA National! J

Herman Miller has graciously volunteered to sponsor the professional creation and materials for the directory. The 2003-2004 directory is going to be absolutely beautiful. A sample of what the directory would look like was available at the September 11, 2003 lunch meeting. You won't want to miss out on being a part of this book. If you aren't a member, you need to join before you can receive a directory. So join now! Contact Kelly Quinney or Mary Duke with any changes or additions you may have.


Cell:512-844-2792 Phone:512-380-0444


Cell: 512-750-7474 Phone: 512-314-2105
Fax: 512-329-0888 E-mail:

We are now accepting ads using print ready graphics for the directory. The costs for each ad will be as follows:

Full Page $250

Half Page $175

Quarter Page $100

When you send us your ad/graphics, you must include your check. We cannot include your ad if the money is not paid in advance.


On October 9, about 20 of us took a tour behind the scenes at the Bob Bullock Texas State History Museum. The facility was enormous and absolutely beautiful. J.R. Howard has been to the museum several times, but indicated that what was on the other side of the walls is simply amazing.

Carey Franklin led the tour with Joel Navarro, maintenance supervisor, and Sam Godfrey, Director of Finance & Operations. They were all professionals and were proud of their outstanding facility. The facilities trained staff of specialists maintains the four story 176,000 square foot steel frame building.

There were three very interesting rooms, one of which was a full service wood working shop. Another area was a very capable print shop for all their flyers and promotional material. They also had a spray paint booth with exhaust system. You can't use any of these rooms, but the cafe and museum entrance area are for hire for a price.

The museum encompasses:

  • Museum Café
  • 400-seat IMAX® theatre (2-D and 3-D projection system)
  • 200-seat Storytelling Theater (The Spirit of Texas Theatre)
  • approximately 34,000 square feet of permanent exhibit space
  • 7,000 square feet of temporary exhibit space
  • Museum store
  • Educational classrooms, and
  • 190,000 square foot underground parking garage


  • Constant relative humidity between 45%-60% (5% max. total variation over any 24-hr period)
  • Temperature 68° F - 74° F (+ or - 2 degrees) for exhibit areas
  • Temperature 68° F - 75° F (+ or - 2 degrees) for non-exhibit areas
  • Two 375 ton Trane chillers
  • Evapco Cooling Tower/two cell
  • 2250 GPM/two 50 hp motors
  • Two 3250 BTU/hr Cleaver Brooks steam tube boilers
  • Fourteen Trane air handling units, 6 multi zone and 8 single zone
  • Six Trane Fan Coil Units
  • VAV's -21
  • FPP's - 19
  • Two Liebert units in artifact rooms
  • Deaerator feed tank
  • Two Cemline steam-to-steam generators
  • Fourteen steam humidifiers
  • Two chilled water pumps
  • Two condenser water pumps
  • Two hot water pumps
  • Two steam converters (hot water system)
  • Thirteen re-heat coils
  • Chemical treatment system for chilled water, hot water and condenser water
  • Soft Water System - reverse osmosis/boiler makeup/domestic hot water
  • 5000 AMP electrical service with a 1600 KW Cummins emergency generator
  • Thirteen zone fire system dry and wet zones with 100 HP 750 gallon pump
  • Fire control room and smoke exhaust system
  • Security system 24-hours per day
  • Metasys Network Control System / Johnson Controls HVAC Network
  • Maximo System Work orders and PM schedules
  • Spray paint booth with exhaust system

Here are some pictures from our tour . . .

All I know is that is was hot in there . . .
Can you identify Glenda Stubbs, Anita Landwehr, Patty May, Charles Erwin, Jeff Beneski, and
Jack Sauer from the back side?

An authentic Olympic Torch from 2000 carried thru Austin by Lance Armstrong!

From left to right: Sharon Henson, Sam Godfrey, Charles Erwin and Kelly Quinney

The Board Room - Ooh La La!
Left to right: Sharon's tail end, Sam Godfrey, unknown, Mia Bennatt, Kelly Quinney,
Mary Duke [foreground], Patty May [profile], Glenda Stubbs, and David Mascorro,
Anita Landwehr, Chuck Coffman, Jeff Beneski, Charles Erwin

Participants looking into a paint workshop
Carey Franklin, Chris Currens, Jack Sauer, Charles Carpenter, Mary Duke, Glenda, Kelly, and David Mascorro, Chuck Coffman, Derek Harris, and Charles Erwin

IMAX Theatre Projection Room - Active Film Reels on Platters
There are two supply and two take-up reels for 3-D viewing. The film is 15/70 which is 15 perforations on the edge and 70 mm between them.

IMAX Theatre Projector


Austin Community College through its Continuing Education is offering a class on Continuity Planning and Management. One was held in October the next one is in November. ACP Capital of Texas Chapter has endorsed this course . . . so let's get the word out! If the classes are successful, then ACC will offer more classes in other parts of Continuity Planning. This would be a great thing for all of us!

EPCT 3001 Continuity Planning (12.0 hours/$110)

Instructions for developing a continuity planning program to ensure restorations of services, programs, products, and operations in the face of events or interruptive challenges organizations may face. Topics include starting and maintaining programs; risk and business impact analysis; developing plans; training; employee awareness; and coordinating with public authorities in crisis situations.

If you missed the October class, it was great. The instructor has many years experience in Continuity Planning and provided a massive amount of information during the first class. In fact, the training manual is wonderful and included a CD with a great deal of information.

20 70457 Nov 4-Nov 13 (Nov 4, 6, 11, 13 -Tu & Thr) 6 to 9 pm HBC (Highland Business Campus) 107.0 Instructor is Nena L. Young

To register, call the registration office (you can't do it on line) at 223-7542. They take Visa and MasterCard but not AMEX.


Upcoming Programs

Month Date Topic 
Nov 19 Emergency Preparedness - Facility Evacuation 
Joe C. Thompson Conference Center (Action required see below!)
Dec 4 Holiday Party @ Esther's Follies (Action required see below!)
Jan 8 OSHA in the Workplace
Feb 12 Facility Tour - TBA

**Meeting topics and, less likely, dates are subject to change. Changes will be posted in the current newsletter and advertised in meetings and on the website.

November Joint Meeting with ACP

Time is drawing near for early registration for our November Meeting, a joint conference with the Capital of Texas Chapter of the Association of Contingency Planners: "Don't Leave Anyone Behind - How to Get the Most OUT of Your Facility Evacuation"

This half-day conference will feature three speakers covering evacuations and disaster response and preparedness. It is also a tremendous networking opportunity to meet professionals from like-sized companies.

Our keynote speaker will be Jerijean Houchins, M.ED. L.P.C.. She has over 35 years of experience in criminal justice, family law, human services, leadership/administration, governmental affairs and public relations and is currently appointed to U.S. Department of Justice, Bureau of Justice Assistance.

In addition to Ms. Houchins, we will have Scott Swearengin from the City of Austin Office of Emergency Management to discuss their programs, steps Austin has in place to handle disasters and services available to businesses as well as Chuck McCormick, FBI Retired, of the Austin Institute for Critical Incident and Trauma Resources to discuss crisis response and working with people each of which can be affected by disasters or traumas differently.

Registration is available through the form in this newsletter and on If paying by credit card or in person, please send the attached form to reserve a spot and receive the early registration rate. Once received, your registration is binding and cannot be cancelled.

Association of Contingency Planners


Capital of Texas Chapter - Association of Contingency Planners
in conjunction with the
Austin Chapter - International Facilities Management Association

"Don't Leave Anyone Behind - 
How to Get the Most OUT of Your Facility Evacuation"

November 19, 2003
1:00 pm to 4:30 pm

Joe C. Thompson Conference Center*

EARLY REGISTRATION Members $25 Non-Members $50
Early Registration end November 14, 2003

For additional information and registration visit ACP Capital of Texas Chapter web
 or IFMA Austin Chapter's web page 
Key Note Speaker
JeriJean Houchins, M.ED., L.P.C.

Her presentation will focus on real evacuation planning for person with disabilities and how to include the disabled in your planning process. JeriJean has over 35 years experience in criminal justice, family law, human services, leadership/administration, governmental affairs, public relations, Americans with Disabilities Act and other disability issues, rehabilitation, training/education, counseling, and public service with specific expertise in mental health and developmental disabilities.

R. Scott Swearengin 
Office of Emergency Management, City of Austin 

Presentation on building preparedness and steps the OEM has taken keep people informed

Chuck McCormick, FBI Retired
Austin Institute for Critical Incident and Trauma Resources
Crisis Response in Disaster Mental Health –
Taking Care of the Human Effect: Civilians, Employees and Responders

*The Conference Center is located at the southwest corner of Dean Keeton (26th) and Red River Streets. Parking is free for attendees. For a map, please see: or if that doesn't work, go here.

CEU's will be available

The conference will take place at the Joe C. Thompson Conference Center, 26th Street and Red River University of Texas Campus


Who's Who in Austin's IFMA?

Robert Keeton
Furniture Marketing Group

Stephen Crisman
DuPont Flooring Systems

Holida Party!

THURSDAY, December 4, 2003
Dinner at 6:30 & Show at 8:
00 PM (lasts 1 hour)

RSVP:Email: (Questions? Call Julie 512-327-3144)

Payment is required in advance - please indicate in your e-mail response how you plan to pay. Provide credit card information with your e-mail response or mail check or credit card information to the following address:

IFMA - Austin Chapter
P. O. Box 162581
Austin, Texas 78716

Reservation Deadline: November 20th IMPORTANT!!!!!

Note: Our party will have reserved seating available only for paid members and their guests.

Facilities Jobs!

I was recently contacted by Andy Neill, Account Executive with For those of you looking for work or hiring, he wanted to get the word out about his company. He mentioned that they currently have a link from the Seattle IFMA Chapter's website as an employment resource for facilities related job seekers. currently allows job seekers to post FREE resumes, and allows employers to post free job openings as well. It's really that simple and straightforward. He indicated that they have several Austin based IFMA members in their resume database, so you may be familiar with them already.
Please feel free to test drive the system. Or if nothing else, you may have your members post their openings or review our resume database on our website for FREE.

If you could utilize some assistance please give me a call or keep in mind for your future recruiting efforts. You can reach Andy at (602) 217-8610.

Plant Manager Opening

(Filled by Ray Magill on 11/17/03)

FM graduate

HVAC resume

Be prepared for Electrical Emergencies!
  • Use a battery-powered radio and clock to stay informed
  • Have a cellular or corded telephone to make and receive calls
  • Maintain a supply of bottled water and canned food, along with a manual can opener
  • Make sure your automatic garage door opener has a manual entry feature
  • Consider a generator if continuous electric service is required (notify your utility company prior to doing this)
  • Contact your local utility company if someone in your household is on life support equipment or other medically essential electrical equipment (in the event of an outage the utility company may have a list for these priority customers

If you find yourself without electricity at home:

  • Reset your home's main breaker by switching it off, then completely on again before you call the utility company
  • Turn off all electrical appliances that were on when service was disrupted
  • Open the circuit breakers to large appliances to turn them off. Avoid overloading by turning appliances back on in 15-minute intervals once power is restored
Special Winter Tips

Ice or high winds are often the culprits behind winter power disruptions. If you find yourself without power:
  • Wrap yourself in layers of warm clothing, beginning with thermal underwear
  • Keep your refrigerator and freezer doors closed
  • Fill containers with water and drain the pipes to keep them from freezing and bursting
  • In extreme cold, group together in one room and seal off any drafts. A room with a fireplace or wood burning stove should be your headquarters. Don't burn charcoal indoors; the fumes can be lethal.

United Way

If you have items to donate and need to find a charity, contact the United Way. Word will spread quickly among their various organizations.

IDENTITY THEFT - How Thieves Steal Your ID!!!

  • False e-mails from bogus websites, or bogus credit card companies offering low rates. They ask for personal information like your birthday, social security, and address.
  • Intercept financial data, i.e. bank statements, passwords, addresses
  • Hack into computers and get personal information and passwords
  • A skimming device by a cash register, once your card has been swiped for a purchase, it can be scanned again by a skimming device
  • Redirecting mail. Anyone can go to the Post Office and fill out a change of address card without showing ID
  • Dumpster diving, where someone will dig through a dumpster to find old credit card statements, etc.
  • Telemarketers who ask for personal information
  • Posing as a loan officer and calling to order a credit report
  • Shoulder surfing at ATMs or phone booths
  • Employment records
  • E-mail scams, such as the Nigerian scam. Forward these scams to The government is investigating these types of scams.
  • Fishing scams where pop ups are linked to a bogus website that will ask for personal information
  • Link looks like a bank website with big promotions
  • Use a lock icon when you leave your computer
  • Avoid e-mailing personal information
  • Delete files with personal information

If You are a Victim

  • Take immediate action
  • Cancel credit cards, passwords, and pin numbers
  • Call your bank to flag the account, or close it
  • Most credit card companies have a limit on your liability, ATM or debit cards do not. You are liable for any money withdrawn, until you notify the bank.
  • Contact the social security office and credit bureau of your loss
  • Call the Department of Public Safety regarding your drivers' license being stolen
  • Contact the Post Office
  • Notify utility company
  • Call FTC (Federal Trade Commission) at (877) 438-4338, or e-mail:
  • Resist giving anyone your social security number. If your insurance company or drivers licenses uses your social security number as your ID number, protest
  • Don't carry your social security number in your billfold
  • Lock up your personal information
  • Shred mail and documents that has your personal information on it before disposing of it
  • Do not mail bills from home, take them to the office or secure mail drop
  • Don't write down passwords or pin numbers, or keep them in your billfold. Change passwords and pins frequently
  • Opt out of mailing lists
  • Avoid using your mothers' maiden name, your birthday, or consecutive numbers as passwords or pin numbers
  • Monitor your own credit report
  • Cancel unused accounts, and have a minimum amount of accounts
  • Beware of promo ads, and do not give personal information
  • Don't click on unknown links
  • Install virus protection on your computer, fire walls filter out some unwanted solicitations
  • Use a secure browser
  • Never use the "save logon password"
  • When you leave computer, either lock it, or log off
  • Make a copy front and back of all our credit cards, and have a list of the phone numbers for each card so that if they are stolen, you won't lose valuable time in reporting them

Clemson University Maintenance Management Seminar

Clemson University is hosting a seminar on Maintenance Management in December. CEUs are offer. To learn more, click this link:

We encourage you to visit our website for all the scoop for the Austin chapter at:

We hope you enjoyed this newsletter. If you have any articles, information, suggestions, funnies, corrections or comments for the next newsletter please contact 
Mary Duke via e-mail:       Work/VM: 512-314-2105

Golf Trivia Answer: Babe Didrikson

See you next month - same time same place!