Elizabeth A. Monaghan, PHR
7604 Montaque Dr.
Austin, Texas 78729
Phone 512-219-9252 (H) or 512-630-7920 (Cell)

OBJECTIVE

Seeking the opportunity to use my human resource and business operations experience in a Human Resources management role with a growth oriented company. I am a highly motivated, action-oriented, and resourceful individual, with strong analytical skills used in the course of meeting corporate goals.

CAREER SKILLS AND KNOWLEDGE

· HR & Operations Management
· Recruiting, Staffing, Training & Development
· Compensation & Benefit Administration
· Employee Relations
· Organizational Development
· MS Word/Excel/Power Point

EDUCATION

 1985-1988 University of Denver Denver, Colorado
B. S. B. A. Business Administration GPA3.84/4.0 scale; Extensive studies in Marketing
and Sociology; Honor Society; Dean's List; SAA Collegiate Award University of Denver

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS 

Contextual, Inc.       9/2000 to 03/2002 (Company Closed)
Manager, Human Resources & Office Management
· Accountable for all Human Resource responsibilities, including recruiting, hiring, training, employee development, payroll, benefits, administration, etc.
· Handled all Office Manager responsibilities. Supervised office support. Managed 20,000 sq. ft. office facility.
· Created Human Resource Department for Contextual, Inc. in the start-up phase.
· Ramped up to 60 employees in 4 months.
· Developed corporate policies, procedures and employee handbook ensuring compliance with state and federal law.
· Negotiated contracts to add new employee benefits package: medical, dental, life, LTD, and 401k benefits.
· Developed compensation structure and equity matrix.
· Two direct reports E. A. Monaghan

Sun States Insurance Group 1/89 - 9/00
VP, Human Resources & Administration (10/98 - 9/00) Atlanta & Austin
· Managed Human Resource staff and functions in 4 locations for a property and casualty insurance company with $60,000,000 annual written premium. Managed Facilities and General Operations in 2 locations. 5 direct reports.
· Project Manager for 2 major office consolidations.

Regional Operations Manager (9/91 - 10/98) Austin, Texas Accountabilities included managing the general office staff, facilities and computer systems, vendor contracts, strategic planning, developing and monitoring the regional budget plan of $2,500,000. HR generalist functions included all aspects of staffing, salary and benefit administration, recruiting and training, development of HR policies and procedures, personnel law compliance, etc. This office produced $25,000,000 annual written premium of non-standard personal auto insurance. Staff: Total department-33, including 4 direct reports (2 managers and 2 supervisors). · Developed standards reducing processing time by 3 days
· Managed regional budget-reduced expense ratio by 5 points
· Set up first automated Customer Service Unit

Product Support Manager (11/89 - 9/91) Denver, Colorado
Supervised staff of 15-25 employees responsible for rating and data entry of commercial lines policies. Developed new standards and procedures reducing processing time by 30% for new business and endorsements. Responsible for development and management of annual operating and budget plan for department to meet regional and corporate goals and objectives of profitability.

Customer Service Manager (1/89 - 11/89) Denver, ColoradoStaff: 6 Managed 5 accounting and customer service reps responsible for agency and direct bill account receivables and the collection process for a commercial lines region. Also managed the reception area. Responsible for annual operating and budget plan for department to meet regional and corporate goals and objectives of profitability.

PROFESSIONAL MEMBERSHIPS

Society for Human Resource Management
Austin Human Resource Management Association
Golden Key Honor Society