The first priority of Security is the security of personnel and visitors.
You should provide "Reasonable Care" against foreseeable events and
exercise "Due Diligence". The second priority is to protect
property and the organization's physical assets. If you have a hint of
trouble, then you have to take action. (This approach is also used in
safety). Some easy things were a sign that says "No Weapons",
documentation for security maintenance, alarms, and battery checks, and
background checks. Background checks may seem obvious, but one of her case
studies was about an officer that had the following history, but it wasn't
checked. He had been fired from company A for fighting, been counseled for
making lewd comments and had attacked his wife. While working for company B,
he exposed himself to woman. She filed a lawsuit claiming he should not have
been hired by company B.
One study found 33% of all resumes have some kind of falsification in the
important stuff like education and titles.
Another lawsuit resulted when Company K didn't have enough lighting in the
parking lot when a customer was attacked. There had been a history of
trouble, but the parking lot only had the 'standard' lighting. Some
locations need more lighting/ ( take reasonable care against foreseeable
events)
Doing your homework to select a security company minimizes problems too.
Make sure the officers are paid well to avoid turnover and to ensure a higher
quality. (How many times did Dad tell you "You get what you pay
for") Security is the first person your guest sees, so they need to make
a positive impression. If you put a bonus in the contract if the turnover is
less than 40% or you require 16 hours of free training for each new person,
it should improve the quality of the officers. A turnover of 100 to 150% is
common.
The security officers should be professional, honest, knowledgeable,
motivated, neat, alert and a team player. (Almost sounds like the attributes
of a Boy Scout)
Sharon Henderson said she always checks the benefits and wages that are
paid to the officers when evaluating a security service. She wants the money
to go to them rather than to 'overhead'.
It's important that your employees look at security as everyone's business
not just the officer's responsibility. It's just like safety- everyone must
be involved.
These notes are just a part of this great presentation.