IFMA Austin News
November 1998 abridged
Jayne Mortensen

Hot tips for Communication Control!

The first thing you must do, but probably won't, is to set goals.   "Everybody wants hot tips, but if you don't know where you are going, tips won't help," says Lynn Lively, author of Managing Information Overload.   Once you identify the handful of areas you want to organize your time around, a lot of the information you're trying to figure out what to do with becomes irrelevant.   In her new book, Ms. Lively outlines the following hot tips:

Paper
Get rid of it; recycle it; pass it on.   Keep the essence: tear out the magazine article or the book chapter that contains just the information you want to keep.   Develop a filing system that works (this goes for your hard drive too).   If you can't find it, you don't have it.   Respond immediately. If you must respond to a letter, do it right away even if it means scribbling a note on the bottom of the original.   Informal is better than weeks late.   Lastly, open mail over the waste basket.

E-mail
Install a filter.  Cyber servants are still in their infancy, but right now filters come with some e-mail software that allows you to screen and file it according to preset parameters.   Scan headers.   Learn to quickly determine what's important by the subject and sender.   Delete.   Get in the habit of clearing out your mailbox regularly.   Lastly, don't distribute your address.

Voicemail
Move the work along.   Each voice mail message you leave on someone's system should explain clearly what you need or expect.   Make fewer calls. You'll get fewer in return.   Compose succinct outgoing messages that tell people where and how to get information to you.   Listen only to as much of an incoming message as you need to figure out what the sender wants.
This article was taken from "Juggle" a webzine for facility managers.  You can find it @ www.hermanmiller.com.



Education Calendar

IFMA’s newly released 1999 educational calendar offers more seminars on a wide array of topics including facility management fundamentals, space planning, utility deregulation and computer tools for space management and forecasting to name a few.  Here are a few coming to a Texas city near you:
Jan 14-15CFM Exam ReviewHouston
Jan 15-17Leadership ConferenceHouston
Mar 15-16FM for Senior MgrsSan Antonio
Mar 17Optimizing the Facility Team Inside & OutSan Antonio
Mar 18How to prepare FM for the MillenniumSan Antonio

Golfsmith Tour

On 8 October, a gaggle of us met for the October Program at Golfsmith’s front door for a tour of their facility.   To find my way, I like to use landmarks.   I was surprised that the directions didn’t include the lingerie modeling agency that you see if you miss the first turn.
It was a great Texas day to talk to FM’s and admire the golf-club giant’s landscaped entrance.   Jay Michael was our guide and he fed us numbers from start to finish.   The tour started in the retail store which is the second largest golf store in the world behind the Golfsmith store in Settle. Jay said there were about 17,000 items in the store.   Every store has a waterfall, not just a fountain, but cascading H2O than can be heard and seen from anyplace.   Golfsmith employs 1700 people, with about 80% in Austin. Their call center works 24 hours a day to handle that spur of the moment , no matter where you are, requests.   They ship parts within 48 hours and custom made stuff in 96 hours.   In Austin, they are second only to Dell Computer for UPS shipments.   At my company we have a display device that counts the number of people that are on hold.   At Golfsmith, they have a Wal-Mart flashing light that goes off if one person is on hold. They like to sell components so that you can assemble the golf clubs yourself.   They give assembly classes that can take one to five days.
They have a 350-foot driving range which is rated in the top 50 in the U.S., and you can buy the last bucket of balls at 9:30 p.m.   If you go on your lunch break there are misting stations to cool you.   The grass was purchased from the Ben Crenshaw grass farms.   I don’t know why they need one, but they did have a practice sand trap on their 41 acre site.  Their open office space layout is very interesting.   We could view the president across about 20 desks. The smallest rooms have conference tables.   Supervisors appear to work in the middle of large rooms so that they have plenty of face time with everyone.   The cubicle walls appeared to be about four feet high, which makes it tough to pick and scratch at yourself.   The tour ended in the Harvey Penick room where we enjoyed the healthy fruit and salad bar provided by Patty May.   I enjoyed the cookies while we all got together a while to chew the fat.

J.R. Howard is FM at ArtCarved / Balfour and IFMA-Austin Web-master

Alternate Offices

Although facility costs and space demands have not been greatly affected by the use of alternative officing methods, workers’ attitudes about their jobs have become more positive because of these new ways of working, according to the recent study “Alternative Workplace Strategies (AWS)” conducted by IFMA and LaSalle Partners Inc.   The study, sent to 4,000 IFMA members in the U.S. and Canada, measures employee participation and experiences with AWS, as well as the impact of these strategies on cost, space usage, and employee satisfaction.  

62% of the companies survey are using some form of AWS, with team environments the most commonly used approach.   Telecommuting rates are expected to grow the fastest of all AWS over the next 3 years.   While dramatic examples of saving from hoteling exist in the accounting industry, nearly 71% of companies who have hoteling have not found any significant cost savings.   In fact about 40% of companies reported increased costs, due to technology requirements.

Costs associated with AWS may be offset, however, by employee happiness. “The overall impact of these various workplace strategies on employee morale has been very favorable,” says Shari Epstein, IFMA’a associate director of research.   Respondents reported the greatest gains in employee productivity from the virtual office and team environment strategies.

The real value of this study is that we are building a more accurate picture of how many companies and how many employees are actively using new ways of officing, says Epstein.   As companies use AWS more, anecdotal discussions have be increasingly replaced with analysis grounded in best practices and benchmarks.   For more information on the study, contact IFMA @ 713-623-4362.


National Instruments is seeking a high level Superintendent of Building Maintenance and Operations.   Minimum requirements are either a Bachelors Degree and 5-years experience, or 10-years hands-on progressive experience.   Must have strong commercial HVAC and controls experience.   Please fax resume to (512) 433-8745 or mail to: 6504 Bridgepoint Parkway Austin, Texas 78730-5032

Friday the 13th!


Officer Retreat

On Friday, November 13th, the 1998 Executive Committee of IFMA-Austin will meet the incoming officers for 1999 for a planning retreat.   Amy Bowman and the Lone Star Girl Scout Council have once again offered the use of Camp Texlake as the tranquil site for a lot to be accomplished. Good and bad luck seekers alike will be busy putting the best touches on the IFMA-Austin 1999 year.
The group will come well equipped with the results of the recent membership surveys, income statement and comments from each program response card collected after 1998’s program calendar.
New leadership and administration will be topic one on Friday

New Officers

IFMA-Austin President, Joe Siminski and President-Elect, Ed Garcia put the policy of planned succession to the test, announcing to all officers and committee chairs of 1998 that they are responsible to fill their post for the upcoming year...or stay until it is filled.   Any named successors will be in attendance at the November 13th retreat.
The 1999 IFMA-Austin incoming officers are:
Ed Garcia President
Rick Packham Vice President
Michael Leach Treasurer
Judy Balli Secretary
Joe Siminski Immediate Past President

Red Cross needs your Help

Flood victims burdens do not decline when the FEMA officials have gone, or when the American Red Cross moves on to the next disaster. Survivors and disaster volunteers alike will tell you that the burden goes on for a long time.   In the spirit of the upcoming holidays, please take time to assist these people ravaged by flood waters in any way possible.   If you are interested in supporting an IFMA-Austin effort for the flood victims of South Central Texas, please contact
Jayne Mortensen @ 472-7300.   It is never too late to make a difference!
Happy Thanksgiving!

Say it aint so, Joe

Passing of the Guard

Some people come into your life and go right out again...then there are some that stay for a lifetime.   Jack Drummond is one of those people. Jack announced to myself and the rest of the Executive Committee that he is choosing to turn over his duties as IFMA-Austin association manager effective December 1, 1998.   BOMA-Austin has gotten so large and demanding of Jack’s time, that he can no longer juggle the responsibilities of managing numerous associations.   Lucky BOMA-Austin, they are getting the best.   However Jack is not one of those people who just moves on. Jack has made an indelible mark on IFMA-Austin, guiding us through tremendous growth and change, trade shows, golf tournaments, newsletters, seminars and literally hundreds of programmed events.   Whether he is on our team or just rooting us on from the sideline, Jack Drummond will always be considered a part of IFMA-Austin.

As a new president of IFMA, I relied on Jack to be at the other end of 335-1177 every-time I was facing something new, and he patiently listened, asked what I thought should happen or be and guided me and the members through it.   When it worked, he never took credit and when it didn’t, he gently lead me in a direction that he knew all along I was going to have to find by experience.   There is a lot of work behind the scenes of an association.   It is not always glamorous, but it always effects people and how they work together to achieve their goals.   Our goal for 1998 was to “Prepare the Austin Facility Manager for the 21st Century.” May I say, that Jack Drummond has been preparing the members of IFMA-Austin for the last 7 years.

Thanks, Jack! For being a good friend, a seasoned coach and association businessman.   We are better off for having known and worked with you. And IFMA Austin will do it’s best to not look back over our shoulder at what you helped to build, but to the future and all the things that we deserve to accomplish.

On behalf of the present membership of IFMA-Austin and numerous members of years past, many who you have worked with shoulder to shoulder... please accept our deepest thanks and good wishes.