IFMA-AUSTIN NEWSLETTER 
March, 2005 
By Mary Duke

GOLF NEWS - WE NEED GOLF TEAMS!!!! 

BENEFITING 
THE AUSTIN CHILDREN'S SHELTER 
March 28, 2005 
The Jack Nicklaus Designed
"Hills of Lakeway"

12:30 p.m. Shot Gun Start - Scramble

IFMA Austin's biggest event, the IFMA Golf Classic benefiting the Austin Children's Shelter, is just around the corner and we need your help.

We are looking to our professional members, the practicing professionals, to get more involved in the tournament. There are three ways you can help the Austin Children's Shelter and hopefully have fun doing it.

1) IFMA needs golfers to sign up. The Hills in Lakeway hosts the FedEx Kinko's Classic and is one of Austin premier courses. Unless you are a member, this may be your only chance this year to play in this course. We need professional members to pair up with associate members to make the pairings more interesting. Since this is a scramble, you do not need to be any good to play.

2) "What if I do not play golf?" is a question I often hear. If you do not play, we can use your support to come out to show your appreciation at lunch or dinner. If you do not have time to volunteer, you can still contribute at dinnertime by showing your thanks to all the sponsors and golfers who are supporting the Austin Children's Shelter. Lunch and/or Dinner are free to IFMA Austin members in appreciation of your time.

3) We still have a few sponsorships opening. We would love to fill up all of the hole sponsorships which are $300 each. It can be a great chance to get your company's name in front of lots of people as everyone buys and sells products and services. Feeling generous? We will be naming our Tournament Sponsor at this week's luncheon if your company really wants to make a splash.

Please consider taking a little time out on March 28th to be a part of this tournament. Even if you do not play, it is a great time for a little relaxation in beautiful surroundings. Your time will also affirm to our sponsors what a great organization IFMA Austin really is.

Sincerely,

Charlie Carpenter, CFM President, IFMA - Austin Chapter

Remember, Buy IFMA!!

MARCH MEETING

Please join us on Thursday, March 10, 2005, for our regularly scheduled IFMA meeting. Katie Jensen with the Austin Green Building Program will provide a session on: 

Non-Toxic Interiors 
Utilizing Healthy Materials in Commercial Buildings, & 
Efficient Heating and Cooling 
Session Cost is $20.00 
rsvpifma@yahoo.com by noon on Monday March 7th 
Embassy Suites Hotel 
I-35 just north of Capital Plaza 
11:30 AM 
Lunch provided

HEAR YE, HEAR YE! COMMITTEE MEMBERS NEEDED

Kelley Quinney, Chair of the Membership Committee is looking for help with new members and the IFMA directory. You may reach her at kquinney@jpm-enterprises.com.

TOURS OF THE NEW AUSTIN CITY HALL

Pictures

IFMA toured the new city hall in three groups over three days, Feb 27, 28, and 29. We were led by Project Manager/Architect, Fred Evins.of the Economic Growth and Redevelopment Services Office of the City of Austin.

What we saw was an extraordinary building, filled with symbolism, light, art, and an interesting use of materials. The building is designed to bring the public into the governmental process literally and figuratively, to symbolize to "open government", hence all of the glass.

On the exterior, the building includes a waterfall, plaza with soundstage and amphitheater, a custom sculpture designed to invoke the solar system.

Inside the four-story atrium space, visitors can see a glass-enclosed conference room projected over the first floor, which houses the Council Chambers. The Chambers includes seating for 156 people, and includes a curved dais for the council members. The first floor also includes a separate meeting room for various groups, the Office of the City Clerk, and a special are for news conferences. The Downtown Austin Community Court also will locate an office on the first floor.

The Mayor's office and Council Member's offices are on the second floor, as are the City Auditor's Office and the Economic Growth and Redevelopment Services Office. The groups were able to go out on the "stinger", to take in the view on the north side of the building. The stinger is a cantilevered balcony that extends from the second floor out across Second Street. Architect Predock originally called it an "armadillo's tail." The third floor includes the City Manager's Office, Public Information Office, Financial and Administrative Services administration, the Budget Office and coming this summer, the Government Relations Office. The building's entire fourth floor contained the legal department.

Furnishings for the building include (but were not limited to) Knoll, Herman Miller, and Steelcase. The artwork was presented on Wednesday evening, so those folks who toured on that afternoon got a bonus. The art is to be displayed for one year, during which time some pieces will be sold. A total of approximately 300 city employees will occupy the building. The facility is 115,3000 square feet and the total project cost was $56.6 million. The underground parking garage has approximately 720 spaces.

Building Design by Antoine Predock Albuquerque, N.M. 
Architects of Record are Cotera + Reed Architects of Austin 
Construction by Hensel Phelps Construction Co. 
Interior Design by Lauck Group 
Article submitted by Robin Connolly 
Office of Facilities Planning and Construction 
University of Texas System 220 West 7th Street, Austin, TX 78701

IDENTITY CRISIS?

From the chapter President himself . . . "This may sound silly. I would like everyone to try and distinguish between Charles Dixon and myself more distinctly."

"For the next month or two, I would ask that everyone refer to me as "Charlie" or Charles C. in any communications, e-mails, etc. to eliminate confusion ahead of the golf tournament. E-mail addresses and website will be staying the same. It would make my life easier . . . Something I could use.

Sincerely,

Charlie Carpenter


 

Presents  Partnering in Emergency Response

CAPITAL AREA FOOD BANK FOOD DRIVE UPDATE

As a result of the IFMA Austin Chapter December food drive, the Food Bank will be able to provide the equivalency of 1,043 meals to the working poor, elderly, and children of our community. Thanks to everyone who helped make this event a success!

Submitted by Shannon Shiermann

HAPPY, HAPPY HOUR!

Anita Landwehr reported that the Happy Hour was fun! We all met at the Roaring Fork. It started out with a small crowd, Anita Landwehr, Earnie Leake, Kelly Quinney and Bill Embry. Then we had several new members join us-like Kathryn Ingerly with Spotless cleaning. Ed Garcia came. Kelly Quinney can possibly help with the other names. Jodi Davidson and Brooke Brindle were there as well.

CHUCKLES:

After every flight, Qantas pilots fill out a form, called a "gripe sheet," which tells mechanics about problems with the aircraft. The mechanics correct the problems; document their repairs on the form, and then pilots review the gripe sheets before the next flight. Never let it be said that ground crews lack a sense of humor.

Here are some actual maintenance complaints submitted by Qantas' pilots (marked P) and the solutions recorded (marked S) by maintenance engineers.

By the way, Qantas is the only major airline that has never had an accident. Enjoy!

P: Left inside main tire almost needs replacement.
S: Almost replaced left inside main tire.

P: Test flight OK, except auto-land very rough.
S: Auto-land not installed on this aircraft.

P: Something loose in cockpit. 
S: Something tightened in cockpit.

P: Dead bugs on windshield. 
S: Live bugs on back-order.

P: Autopilot in altitude-hold mode produces a 200 feet per minute descent. 
S:Cannot reproduce problem on ground.

P: Evidence of leak on right main landing gear. 
S: Evidence removed.

P: DME volume unbelievably loud. 
S: DME volume set to more believable level.

P: Friction locks cause throttle levers to stick. 
S: That's what they're for.

P: IFF inoperative. S: IFF always inoperative in OFF mode. 
P: Suspected crack in windshield. S: Suspect you're right.

P: Number 3 engine missing. 
S: Engine found on right wing after brief search.

P: Aircraft handles funny 
S: Aircraft warned to straighten up, fly right, and be serious.

P: Target radar hums. 
S: Reprogrammed target radar with lyrics.

P: Mouse in cockpit. 
S: Cat installed.

And they saved the best one for last . . .

P: Noise coming from under instrument panel. Sounds like a midget pounding on something with a hammer. S: Took hammer away from midget


Six Openings


NEWS FROM ABROAD 

Here is the e-mail from Paul Stadloder - Please take a look at the attachments. I sent him a Texas Cookbook from the IFMA Austin Chapter. It had some great Texas pictures and scenes of the Hill Country as well as cowboys by camp fires. 

From: Paul Stadlöder 

[mailto:Paul.Stadloeder@fmc-consult.de

Hi Anita,

Many thanks for sending your book. I will try to cook a chilly first, steaks will follow, that's for sure. 

The term business is related to busy! So that's the game. My impression: we are all a part of a big hunt, the only thing I'm most doubtful about is, what we all do hunt? Money? Happiness? Please let me know, if you have reached a higher form of insight!

Will you come to Philly for the WWP this year? I will be there, if my wife lets me go.

 I have a group of people in the German IFMA chapter, called international affairs. What about exchanging information on a regular basis? If your chapter wants to have a sister chapter, too, I could try to arrange something with Italy, Spain, Czech Republic, Poland or so. Just let me know. 

As an appetizer, I did attach some information concerning our work and goals. 

Stay in touch in any case! 

Paul 
FMC Facility Management Consulting GmbH 
Dachauer Straße 433 
80992 München 
Tel.: +49 89 9394 8640 
Fax: +49 89 9394 8650
mailto: paul.stadloeder@fmc-consult.de

German IFMA Mission Statement 
To maintain the international contacts of IFMA Germany, expanding the international exchange of ideas and best practices between IFMA Germany and chapters all over the world.

Our goals

§ Exchange of know-how in expert topics in accordance to IFMA's core competences 
§ Gathering and analysis of information from abroad (e.g. performance measurement, FM organization, outsourcing, disaster & recovery planning, operators' responsibility) 
§ Preparation of German FM concepts for foreign IFMA chapters (e.g. operation & maintenance, environmental protection / environmentally friendly operations, industrial FM / process-orientated FM, Facility-Management-compatible planning). 
§ Standardization of FM in the CEN (European Committee for Standardization) 
§ Participation and strengthened engagement at international events (WWP USA and Europe) 
§ Organization of small events and visits of international guests 
§ "Liaison-management": care of existing and building of new international contacts 
§ Strengthened engagement in IFMA's councils 
§ Attendance at international conference calls 
§ Development of a glossary with FM-terms, translation in English, Spanish and French 
§ Chapter organization 
§ Marketing basics for IFMA in Europe 
§ Development of a matrix for the comparison of the FM- requirements, developments and specificities in different countries

Wanted! Exchange your experience and ideas with FM professionals in Europe

1. What are the most important management ratios for your FM department?
2. What are the most important management ratios for your CREM department?
3. Which management ratios do you report to your CEO?
4. Do you measure the impact of corporate real estate and facility management on the bottom line? How do you measure this impact?
5. Do you regularly measure your suppliers' performance?
6. Did you fix precise service descriptions with your suppliers as a basis for performance measurement?
7. How do you measure the quality of the services provided?
8. Are you satisfied with the measures that are used? Do you see any problems in your current measurement system/ what would you like to improve?
9. Do you think your performance measurement system is cost-effective?
10. Do you consider the end-user's opinion when measuring your suppliers' performance?
11. Do you measure the quality of technical services e.g. by measuring the reliability of critical technical building equipment?
12. Does your performance measurement system include rewards and penalties depending on your suppliers' performance?
13. Does your performance measurement system improve the performance of your supplier? Does it improve the collaboration with your supplier?
14. Do you carry out internal and external benchmarking projects?
15. Is there something like eco-controlling/ a sustainability report in your company? If yes, which measures are considered?

Thank you for your cooperation!

Contact:
German Working Group International Affairs
Team Performance Measurement 
andrea.stadler@fmc-consult.de 
jasmin.gruber@fm-loop.de

And, back to the United States . . .

RESUME TIPS

"Why Doesn't My Old Resume Work Anymore?"

If your last job search was prior to 2001, you may be in for a rude awakening. You might be surprised to find that your old resume, which worked well for you before, is no longer attracting employers, headhunters and corporate recruiters. If you wondered, "What am I doing wrong?" it might not be you-it's probably your resume.

There are three reasons your old resume may not be working for you:

1. Drastic increase in competition
2. Changes in technology
3. Changes in your industry

Increased candidate competition is the number 1 reason your resume is no longer working. While current employment outlooks are marginally brighter, competition is still so high that your resume must be able to stand out against a mountain of candidates. The best way to enhance your competitive standing against other job seekers is through strong accomplishment statements. Accomplishments are most effective when:

· They illustrate your transferable skills
· They show your contribution to corporate bottom-line objectives
· They are stated quantitatively

If you are confused about how to state your accomplishments effectively, consider hiring a professional resume writer. Correctly written statements will make your accomplishments shine - and you'll be more likely to land those critical interviews.

Changes in technology

Is your resume ready for the high-tech world? Probably not, if you are still snail-mailing or faxing your resume to potential employers. Are you willing to take a chance on your resume being tossed, just because you didn't take the time to prepare your resume for an electronic audience?

With dramatic increases in the number of resumes received, many employers have invested in software to manage resumes and candidate responses. It is entirely possible that a computer, not a person, will be the first one to screen your resume. The electronic eye is much more objective than the human eye; it scans only for industry-specific terminology and keywords in qualifications and responsibilities.

Here are some critical questions to ask about your resume:

· Does it contain the right keywords to put you in the "interview" pile?
· Will new resume software be able to read its formatting correctly?
· Will your tables, fonts, and graphics transmit properly in an online resume form - or will they disintegrate into unreadable symbols?

You can give your old resume a real boost by investing in the services of a professional resume writer who understands the pitfalls of our electronic job market. Whether your resume needs a brush-up or a complete rewrite, it is well worth the investment to make sure your name makes it to the top of all candidate lists.

Changes in your industry

If you are still just tacking your most current job onto the same old resume, then your resume probably contains a lot of old terminology and buzz words. If so, it will make you look outdated-even over the hill. It may also fail to be recognized by software that uses keywords to retrieve the best resumes.

If you are feeling out-of-step with your industry, it may be time for a checkup with a career coach who can help prepare you and your resume to stand up to the challenges of your industry's changing trends.

Bottom line: if your old resume isn't winning the attention of employers, then it's time to ask yourself, "How much is my old resume costing me in wasted time and effort?"

An investment in professional resume help could mean the difference between months of fruitless effort-and landing the perfect new job. A new, better resume built on strategies that are suited to today's job-search challenges may be just the edge you need to get you noticed and get you hired.

Deborah Walker, CCMC
Resume Writer ~ Career Coach 
To see resume samples and read more job-search tips visit www.AlphaAdvantage.com 
Email: Deb@AlphaAdvantage.com

BUSINESS CONTINUITY COURSES

The Institute for Business Continuity Training (www.IBCT.com) offers a wide range of BCP and COOP courses. ACP members always receive at least a 10% discount off all courses.
IBCT has begun a new program in 2005, where members receive a 40% discount when a course is offered in their chapter's home city. For details, please contact Michael Bittle at mbittle@ibct.com

The IBCT 2005 course schedule is:

BCP-101: Business Continuity Planning Essentials
· May 10 Indianapolis
· May 31 Seattle
· Sept 19 Greenville SC

BCP-201: Risk Assessment and Business Impact Analysis
· Mar 10-11 Orlando
· May 5-6 Boston
· May 19-20 New Orleans
· June 2-3 Seattle

BCP-301: Designing Effective Business Continuity Plans
· Mar 21-23 Austin
· May 2-4 Boston
· Sept 20-22 Greenville SC
· Nov 1-3 San Diego CA

BCP-401: Implementing Effective Business Continuity Plans
· Mar 29-31 Dallas
· May 11-13 Indianapolis
· Oct 18-20 Tulsa OK

BCP-501: Establishing Effective BCP Awareness and Training Programs
· Mar 24 Austin
· May 27 Las Vegas
· June 1 Seattle
· Sept 23 Greenville SC
· Nov 4 San Diego CA

BCP-601: Effective Business Continuity Planning
· Apr 11-15 Newark
· May 23-27 Washington DC
· June 6-10 Atlanta
· September 26-30 Washington DC
· October 24-28 Phoenix
· November 14-18 Orlando

COOP-601: Implementing FEMA Circular FPC 65
· April 25-29 Washington DC
We hope you have enjoyed the newsletter. Your input is welcome for: 

· Articles 

· Business updates 

· Newsletter improvements 

· Links to other organizational news, meetings and information that may be of interest to our members

 Please contact Mary Duke at Marydu@fmgi.com with your submittals