IFMA-Austin Chapter Newsletter, June 2009

Inside...


           "Performance Review" with J.R. Howard of The Round Rock HEC
           "Cold Call" with Kelly Quinney of The Steam Team
           Our President says Goodbye
           A new FMP, Chapter Information, Events, and more...

 

President's Message     by Mark Wendland, CFM, RPA, FMA

We all know how fast time can fly by, but it is still hard to believe that my tenure as President has come to an end.  What an exciting journey it has been serving on this board for the last several years.  I can honestly say this experience has not only truly enriched my professional career, but has afforded me many friendships as a result. 

As I think back about this experience and what made it so successful and enjoyable, one common thing keeps rearing its head; it is all of the people in the IFMA community.  I want to formally say “thank you” to all of the board members, committee members, and chapter administrator(s) who have unselfishly served with their time, insights, opinions, and energy.  I also want to thank Shannon Schiermann, Past President, for all of her guidance and support throughout the years.  All of what we have been able to accomplish is because of the cohesive team that is in place.

I know many of you took interest in our Energy Efficiency & Sustainability program theme this past year.  This was evident in our increased luncheon attendance rates we all enjoyed.  Some of these programs included presentations on the City of Austin’s Energy Efficiency Upgrade Ordinance (which took effect June 1, 2009), the Austin 2020 Resource Plan, LEED-EB panel discussion, and architectural design best green practices.  Also, we have planned an upcoming tour opportunity for our members.  We have made arrangements to visit the LEED Platinum Ronald MacDonald House.  Mark your calendar for Thursday, June 18th, @4:30 p.m.  Look for more information to come soon. 

Another reason to become involved in our membership is for the on-going educational and networking aspects.  Several members have recently earned their CFM (Certified Facility Manager), FMP (Facility Management Professional) and LEED-AP designations.  When you have a moment, congratulate these individuals.  It is their hard work and dedication which helps to provide credibility and promotes our industry as a whole.

Please join me in welcoming Pete Stein, from Amplify Credit Union, as your new chapter president.  I know he and the rest of the board and committee members will do a fantastic job under his leadership.

As always, if you have any suggestions on ways we can improve our service to you, please do not hesitate to let me or any of the board members know.  We will continue to strive to provide you with relevant up to-date information related to our FM industry.

Ed.: On Friday, May 29, you should have received an electronic ballot for nomination of IFMA-Austin board members.  The electronic ballot is due by 11:00 AM on Tuesday, June 9.  You will also have the opportunity to place your ballot in person at our luncheon on Thursday, June 11.

______________________________________________________________

Logistically Speaking      with Ted Ulmer, editor

The following four statements are in now way related to Mark's writings above. 

Don't let the door hit ya where the good Lord split ya.  See ya, wouldn't wanna be ya.  Make like a tree and leaf.  Make like a banana and split. 

Like Mark, for me it will be "after a while, crocodile."

I have so enjoyed being your newsletter editor.  This has been a fantastic way to get to know the Austin chapter and its members; one heckuva great creative outlet also.  But, alas, I must say adios.  It is time for me to move on to other opportunities.  Just to clear the air, I am not leaving IFMA, nor my job-- far as I know anyway.  Strange as it sounds, I truly enjoy doing office moves and furniture projects...service sales is the best.

Starting in August, my activities will be dedicated 100% for the membership committee.  You may hear from me more often, but at least you won't have to see my mug here every month!  That honor will pass to a much prettier face, Kelly Quinney of the Steam Team, who will assume the role as your newsletter editor beginning with the August edition.  We thought a great way for you to meet Kelly would be in "Cold Call."  So read on and meet your new editor.  And please accept my most sincere thanks for all your great comments and contributions while I held the stern.  I will miss it.

Also later in this issue, be sure to read about JR Howard of The Round Rock Higher Education Center.  JR is our featured guest this issue in "Performance Review."  JR is kind of like the mystery man of IFMA -- you just don't realize all the things he does for our group unless you actually know him.  Even then, his modest nature tends to keep things pretty quiet.  A couple things I'd like to point out about JR: he has been a member of our chapter for 18 years; he is our webmaster, and has been for over 10 years; he has been a kind and helpful mentor to yours truly on this publication.  Now read on for what he has done regarding energy conservation at RRHEC.  It's amazing.

Our June luncheon is this Thursday 6/11 beginning at 11:30.  The specific topic is "Sustainable Landscape Management"  The presenter is Lance Roberson, Landscape Consultant for Greater Texas Landscapes. Read on for further information and/or check your e-mail; an Evite should have hit your In Box this last weekend.

June 18th, we tour Austin's very first LEED Platinum certified building, the new Ronald McDonald House.  We are planning a social after the tour at Pappasito's Cantina.  Margaritas, anyone?

There is no luncheon in July, and possibly August.  However, plans are being drawn for another August Boat Cruise on one of our fine lakes.  Naturally, IFMA-Austin will keep you posted.

Thanks to all who participated in and/or sponsored B owl -a-R am a.   The final tallies show 62 bowlers and 10 teams, plus about a dozen spectators.  Designed to be a fun-type thang, the proceeds were around a thousand bucks to our chapter, which is needed this year.  Team awards go to Terry Swets of Cort (high average) Scott Slaughter of OM Workspace (low average), Gaines Bagby of CBRE (high individual) and Ted Ulmer (low individual).  I would like to note that the low individual was someone other than myself!  But what a blast it was!

Thumbs Up to our chapter's newest FMP.  Anthony Collier of the Austin Convention Center is new to facilities management, but jumping in with both feet.  Keep it up Anthony!  The Austin Convention Center facilities department is proving to be quite the group!  Two CFM's (David Thomas and Jill Goodwin) plus an FMP now in Anthony.  They rock!

So, what exactly is an FMP?  Here's a quote from a CFM: "The FMP is a great way for IFMA to reach out to new professionals.  It is very comforting to be accepted into a family like IFMA when starting a career in the facilities industry.  There is something very reassuring to know that there are other people in the world that are facing the same obstacles, problems, and issues that you are.  There may even be someone out there who has found a solution to a problem that is similar to yours.  In a field that is very weighted towards experience, the FMP somewhat represents a leveling factor.  Experience is key in the facilities field, but knowledge is becoming more prominent throughout the industry.  The FMP recognizes individuals who possess the knowledge to be successful facility professionals."  Wanna know more?  Click me! You're Invited to a CEU Learning Event Hosted Hosted by OM Workspace.

A couple Quick Clicks for you:
* IFMA announces keynote speaker for World Workplace 2009 in Orlando
* Register to attend WWP 09!
* IFMA board member to serve U.S. State Department
* New research reveals latest trends in distributed work strategies
* Tweet your way to a new job
* MSNBC story features IFMA research and the economy
* The return on investment of LEED


Need more information or details about our chapter, events, or the latest in Green technology?  Want to find a great vendor?  Maybe you want to see what other IFMA chapters are up to?  Log on!  www.ifma-austin.org.

    You can also catch the latest & join our groups -- Be Social !! 


New & Renewing Members (Year Joined):
Stephen Alvarez (N) St Jude Medical (09) Al Artus (R) Retro Studios (05)
Jeff Beneski (N) Shred First (09) John Brewer (N) Workplace IQ (09)
Penny Brock (R) Vinson Elkins LLP (06) Charles Carpenter (R) Harte-Hanks (00)
Michael Cunningham (N) XXX (09) Jill Goodwin (R) Austin Convention Center (08)
Bill Imhoff (R) InterTech Flooring (90) Joe Latteo (R) Williamson County (08)
Brian McGroty (R) Sunrise Senior Living (94) Shannon Schiermann (R) Symantec Corp (97)
Shirley Gabbard-Wood (R) Parsons (08)  
   

If we missed you, please let us know!

www.IFMA-AUSTIN .org


Knowledge Is Power

 
i-Sessions
<< Learn On Line
 

Looking Past Single-Impact Certifications:
What Promises Do They Really Make?
June 11, 2009
12:00 PM

Using Google Tools for Better Project Management
June 18, 2009
1:00 PM

On-Line Archive: Pandemic!
Prepare to Protect People, Places, and Processes
June 30, 2009
TBD

Violence in the Workplace:
The Role of the Facility Manager
July 16, 2009
12:00 PM

...More...
 

Resources
Online Learning Center Course Demo
Featuring multimedia self-study course modules developed from the nine facility management competencies and performance skills, IFMA’s Online Learning Center allows you to earn CEUs and successfully complete the Facility Management Professional credential. Click here to take an interactive tour of the Learning Center's features.
CFM Self-Assessment Test
How ready are you to take the CFM Exam? Try the 54-question online self-assessment test for US$39.95 members, (US$79.95 nonmembers).

Earn your CFM
IFMA’s Certified Facility Manager® program was the first in facility management and still reamins the only globally recognized FM certification. The CFM process is designed to assess competence in the field through work experience, education and the ability to pass a comprehensive exam.

Order Now!
The CFM Exam Review Course Study Set

**Please note that Sustainable FM is a new course, and may become the
10th Competency of FM in the very near future.  Get the jump!

 

2008-09 IFMA Austin

Board of Directors
President Mark Wendland
1st VP and Treasurer Pete Stein
2nd VP David Thomas
3rd VP Scott Slaughter
Past President Shannon Schiermann
Chapter Administrator Jim Coles

Committee Chairs
 
Webmeister J.R. Howard
Newsletter Ted Ulmer
Programs Chair Crystal Green
Sustainability/Education David Thomas
Public Relations Chair Vada Dillawn
Sponsorship Co-chairs Todd Coleman
Betty Lyles
Membership Committee Scott Slaughter
Shannon Schiermann

Terry Swets
Golf Chair Trey Gardner
Golf Co-chair Daryl Miller
Treasurer Pete Stein
Community Service Amy Weldon
Directory Chair John McGimsey

Administration:

The Austin chapter of IFMA

2525 Wallingford Drive, Suite 13-A

Austin, TX 78746

www.IFMA-AUSTIN.org      Local
www.IFMA.org                  National


June
Luncheon
 

"Sustainable Landscape Management"
 

  A presentation by

Lance Roberson,
Landscape Consultant
of Greater Texas Landscape's

Thursday, June 14 @ Crowne Plaza

RSVP


NE corner of IH 35 & Hwy. 290 E.

$25.00 members / $30.00 guests   

 
Brought to you by:


 

"Performance Review"
A regularly featured interview with one of our chapter's professional members.
 
Meet JR Howard, Facility Manager at the Round Rock Higher Education Center

Editor's note: On this, my final issue, I am pleased to present JR as our featured guest.  JR has been a tremendous help to me on the newsletter and in general communications to our membership.  JR, thanks for everything.

Provide some insight on your Employer/Company's core function/service.  
The Round Rock Higher Education Center (RRHEC) is a joint educational effort between Austin Community College (ACC) and Texas State University (TSU). 

ACC provides freshman and sophomore classes and TSU provides junior, senior, and graduate programs.  Although our enrollment for this spring was 5700, some students only take one class.  The construction of our nursing building started recently, and there are additional plans to build out our 100-acre tract.

How long have you been in the FM field?  Education, certifications?
I’ve been a facility manager for over 20 years.  I received a Bachelor’s degree in Aeronautical Engineering from the University of Oklahoma, followed by a Master’s degree in Industrial Engineering 10 years later. The Air Force sent me to fighter pilot school and other military schools.  I was the IE in the Civil Engineering Squadron at Whiteman AFB for four years. I spent over eight years at Art Carved Class Rings in south Austin, over five years at Freescale, and four years at the Round Rock Higher Education Center.  I’m a Certified Facility Manager, Facility Manager Administrator (BOMA), and LEED Accredited Professional

Who do you report to?
Austin Trane Operations Manager, Forrest Grahmann.

Who reports to you? 
Two maintenance technicians.

What functions do you outsource?
Landscape, janitorial, pest control, cooling tower water treatment.

Describe your recycling program, if applicable.
We collect paper, aluminum cans, and batteries, fluorescent lamps and metal halide lamps.  Incandescent lamps are replaced when found.

Describe any energy conservation measure you have implemented in your facilities.
The IT department turns off the class room computers as warranted.  All the private offices and some of the conference rooms have motion detectors.  For the restroom lavatories, there is a single cold water faucet that provides a metered amount of water. (The only hot water is in the café and janitor closets.)

After two years of system optimization, we saved about $200 thousand last year in utility costs. By adding more lines of code, electricity was reduced 28%, water was reduced 84%, and natural gas was reduced 80%.

To do all this, I’ve unionized our building automation system.  As long as the temperature and humidity standards are being met, management doesn’t care if you are sleeping.  Only the air damper for an area should work at 100%; the set points for everything else can operate at their most efficient point.  I’ve also optimized the tower fan control and use the outside air to my advantage so the chiller can slough off most of the late fall through early spring.  When the energy consumption is approaching a peak, the variable speed drives are allowed, even encouraged to slack off five to 10%. We have secured an agreement prohibiting make-work, which means no system is allowed to heat the air and then cool it down or vise-versa. Normally the hot water system takes the summer off, but now it must do a little heat transfer during the hotest part of the day. We are still negotiating to increase productivity during out-of-the ordinary events.  Currently management must still step in and take up the slack when the program has not incorporated these events.

Identify some FM challenges you face within your organization.
I haven’t looked for any challenges, but there are plenty of opportunities to be found.

Identify some challenges the FM industry as a whole must face in the near future.
Maintaining the same service while losing resources, and the fear of losing your job seem to worry most people.

What are some of your hobbies and interests outside work?                               
In high school, I belonged to a rocket club near Fort Sill, Oklahoma.  Our club fired a number of rockets on their firing range.  For a career field, I chose engineering rather than becoming a scientist.  I have a 1930 Model A in the garage and a black 1999 Corvette convertible that I drive to work.  I’ve always had a small garden and love building decks, shingling my roof, cutting in a ridge vent, and building covered porches. I've lived in countries like Viet Nam, Spain, Korea, Missouri, and Georgia. All but the first were with family. I’ve been the president of the local chapters of the Military Officers of the World Wars and the Military Officers Association of America.  I also belong to a Forward Air Controller organization, and the Georgetown Model A Club.

Thank you, JR! 

###


"Cold Call"
  A regularly featured interview with one of our chapter's associate members.
 
  Meet Kelly Quinney, Marketing Director for The Steam Team

Editor's note: I am pleased to present Kelly Quinney as our featured guest.  Kelly has graciously stepped up to assume my duties as editor of our newsletter beginning with our next issue in August.  Get to know Ms. Kelly Quinney.

What is the name of your Employer.   Is your company affiliated with any other companies?
The Steam Team. No we fly solo!

Describe your company’s core competency. 
First and foremost The Steam Team is a service organization. Our main goal for the past 25 years has been customer service. We prefer building relationships to the “turn & burn” business mentality. As the only locally owned full service cleaning & restoration company, we are a true Austin original with deep roots in the community.

Describe your primary job functions.
My title is Marketing Director but I have been involved in all aspects of the company dealing with marketing, sales and project management. And if necessary, I can clean carpet or dry down a structure!

Describe an average day.
This is difficult because in the restoration world, no two days are alike. Ideally, I would spend every day marketing 100% of the time. Realistically I spend 3 days a week marketing and the other two doing whatever needs to be done- quarterly letters, estimates, committee work, etc.  As soon as my eyes are open every morning, I check my emails. If I am completely organized, I will divide my time between cold calls, office visits and walk throughs. If I’m not organized then it’s a crap shoot. I just get in the car and go!

What type of clients you work with?
We are fortunate in that almost everyone is a potential client for us, but mainly we focus on Property & Facilities Managers, Building Engineers, Insurance Agents & Adjusters, Construction Companies & Builders, Realtors and Plumbers.

What percentage of your work and clients that are local/regional/national
75% local/15% regional/10%national. Numbers fluctuate with heavy hurricane seasons.

How long have you been in this field?  Tell us briefly about your work career.  Education, certifications? 
I’ve been in the restoration field for almost 4 years.

I began my work career at Baskin Robbins at age 15. At 19 I worked for the Clinton for President Campaign headquarters in Little Rock and at 20 worked at Walt Disney World in Orlando. After several years in the service industry, I moved into retail management and eventually ended up in outside sales. The Steam Team hired me in August ’05 just 3 weeks before Hurricane Katrina hit New Orleans.

I am IICRC certified in water and fire damage.

Tell us about an interesting situation(s) you’ve encountered related to your current work.  What was the end result?
6 weeks into my job with The Steam Team, I was in New Orleans in the middle of the wreckage caused by Hurricanes Katrina and Rita. The devastation was unbelievable. Very surreal. It was one of those experiences that really put things into perspective for you. Definitely something I will never forget.

What’s the best lesson you’ve learned from a client?
To think before I speak. Still learning that one.
J

How’s business right now?
Crazy busy!

Identify some challenges to your industry.
On the cleaning side, it is often difficult to express to people the importance of general maintenance on carpet, upholstery, tile, air ducts, etc. from an indoor air quality standpoint. A lot of people see some of our services as “extras” as opposed to necessities.

On the restoration side, every job is different and poses new challenges. It doesn’t matter if you’ve done 10 or 10,000 water jobs, something will come up that you have never dealt with before. Each job is learning experience.

Tell us about your personal life, family, hobbies and interests outside work. 
I love to be outside in the sun, so Austin is the perfect city for me. I do yoga in the park, ride my bike around Town Lake and swim in Barton Springs when I can. When my schedule permits, I take salsa, hip hop or tap classes. I meet with a meditation group on Sunday mornings and take weekly guitar lessons.

My family is all in Arkansas with the exception of my 8 year old Yorkie Dani. I go back home several times a year to visit my sister in Eureka Springs or my father and stepmother in Hot Springs.

“Can we quote you on that?”

Life isn’t measured by the breaths we take but the moments that take our breath away!

 

 
Be a Leader!!  For information on LEED, please visit www.usgbc.org.
For more information on sustainable building materials and processes, www.usgbc.com.
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